Customer Information

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Delivery Details
Your orders will be processed and sent within 24 hours when items are in stock. For 'out of stock' items there may be a delay, sometimes up to 28 days. The rest of your order will still be sent to you and 'out of stock' items will follow without extra delivery charge. When this happens we shall notify you at point of order.

Standard delivery (up to 7 days): GBP 4.00 for most of small items. The larger items have various P&P which priced individually at the check out page.

This rate is for UK address only. For details of overseas postage rates please contact us via email
sales-enquiry@vietcraftdirect.co.uk or phone +44 7884498994.

Next day delivery: 
This is only for orders placed weekdays by noon and is not guaranteed to certain remotes areas. Where applicable, deliveries will be completed by the next possible day. Please contact us for the precise cost.

Payment Methods
 
You can pay for your order online by most of common credit or debit cards, by cheque/postal order made payable to Viet Craft Direct with cheque guaranteed card's detail in the back (Please allow 5 working days for personal cheque to be cleared). We also accept payment via Paypal.

Returns/Exchanges Policy

We have handpicked our products and always handle your orders with great care to meet your satisfaction. Therefore we are confident that you will be delighted with your purchase. However, if you do need to return or exchange an item, please send it back in its original packaging, unworn (if clothes) and saleable condition within 7 days of receipt.
Please note that P&P and returns postage are not refunded. We are also not responsible for returns so please get a proof of posting. 
Exchanges will be processed immediately and replacements should be with you within 7 working days.
This will not affect your statutory rights.  

Cancellation Policy

You have the right to cancel your order. However you need to notify us before your order been processed and sent out.

Products Measurement and Decoration

Measurement is only a rough guide. It can be slightly different from what it is on the website.
The decoration of some products may be varied from time to time by the craftpeople. Therefore they could be a little different from the picture.

Solution Graphics

It's simple to order
Phone: 07884498994
Or visit our website anytime @ www.vietcraftdirect.co.uk

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